Shipping Policy

Mini Mist currently delivers to addresses within the United Kingdom.

If we expand our delivery options to other countries in the future, this Shipping Policy will be updated accordingly.

The cost of delivery will be displayed at checkout before you complete your purchase.

Product prices do not include delivery unless otherwise stated.

The delivery charge may vary depending on your delivery location, order size or the delivery service selected.

We aim to process and dispatch orders as quickly as possible.

Orders are generally processed within 3 working days after payment has been successfully received.

Orders placed on weekends or UK public holidays will generally begin processing on the next working day.

During particularly busy periods, product launches, promotional periods or circumstances outside our control, processing may take slightly longer.

If there is a significant delay affecting your order, we will endeavour to contact you using the contact details provided when placing your order.

Once your order has been dispatched, we expect it to arrive within approximately 5 working days.

Please note that delivery times are estimates rather than guaranteed delivery dates.

Delays may occasionally occur due to circumstances outside Mini Mist’s control, including postal delays, adverse weather, strikes, incorrect or incomplete delivery information, or other issues affecting the delivery network.

Mini Mist may use different postal or courier services to deliver orders.

The delivery provider may vary depending on factors including your delivery address, the size of your order, availability and the most appropriate service at the time of dispatch.

Where tracking is available, we will provide tracking information to you where appropriate.

Please check that your delivery address and contact information are correct before completing your order.

Mini Mist cannot be responsible for delays or additional delivery costs resulting from an incorrect or incomplete delivery address supplied by the customer.

If you realise that you have provided an incorrect address, please contact us as soon as possible at:

• enquiries.minimist@outlook.com

We will do our best to help, but we cannot guarantee that an address can be changed once an order has been dispatched.

If your order has not arrived within the expected delivery timeframe, please contact us at enquiries.minimist@outlook.com.

We may ask you to confirm your order details and delivery address so that we can investigate the issue with the relevant delivery provider.

Where an order is confirmed as lost or otherwise requires further investigation, we will take appropriate steps to resolve the matter in accordance with your statutory consumer rights.

We take care when packaging Mini Mist products before dispatch.

If your order arrives damaged, please contact us as soon as reasonably possible after receiving it.

Where possible, please provide photographs of:

• The damaged product
• The packaging
• Any visible damage to the parcel

This will help us investigate the issue and determine the appropriate resolution.

Your statutory rights are not affected by this process.

If an item appears to be missing from your order, please contact us at enquiries.minimist@outlook.com with your order number and details of the missing item.

We will investigate the issue and provide an appropriate resolution.

Mini Mist is responsible for ensuring your order is addressed correctly based on the information provided at checkout.

If an order is delivered to an incorrect address because the customer entered incorrect or incomplete delivery information, please contact us as soon as possible.

We will try to assist where possible, but additional delivery charges may apply where a parcel needs to be resent.

If Mini Mist offers pre-order products or products with an extended dispatch timeframe, the estimated dispatch or delivery date will be clearly communicated before you place your order.

If an order contains multiple products with different expected dispatch dates, we may send the products separately where appropriate.

We may update this Shipping Policy from time to time to reflect changes to our delivery services, costs or business practices.

The latest version will always be made available on our website.

If you have any questions about your order or our shipping policy, please contact:

• Mini Mist
• Email: enquiries.minimist@outlook.com
• Instagram: @minimist.uk

We will do our best to respond to your enquiry as soon as possible.